More Than 25 Years of Hospitality Leadership.
A career built on real operational experience, genuine passion for the industry, and an unwavering belief that great hospitality never happens by accident.
"Great hospitality never happens by accident."
Hospitality has shaped my career for more than 25 years. Throughout that time, I've had the privilege of working across hotels, Oxford colleges, independent schools and commercial hospitality, leading teams, improving operations and helping businesses deliver exceptional customer experiences.
I've always believed that great hospitality is about far more than serving food and drink. It's about making people feel genuinely welcome, creating memorable experiences and developing teams that take pride in what they do. Most importantly, it's about the countless small details that guests remember long after they've left.
My Journey
My career has given me the opportunity to lead almost every aspect of hospitality operations. From restaurants, cafés and bars to conferences, accommodation, housekeeping, formal dining and major events, I've worked with organisations where standards matter and expectations are high.
- Led large operational teams across hotels, colleges and commercial catering.
- Improved service standards and introduced lasting operational change.
- Developed hospitality strategies aligned to business goals.
- Written Food Safety Management Systems and created HACCP documentation.
- Prepared businesses for Environmental Health inspections.
- Managed wine cellars and beverage operations to the highest standards.
- Delivered conferences, formal dinners and VIP events.
- Mentored future hospitality leaders throughout my career.
"Every experience has reinforced one belief: great hospitality is created through leadership, preparation, attention to detail and people who genuinely care."
Why Barrett Hospitality Solutions?
After spending my career leading hospitality operations, I wanted to create a consultancy built around practical experience. Not theory. Not generic reports. Real operational support from someone who understands the challenges hospitality businesses face — because I've managed them myself.
Whether I'm working with a hotel, restaurant, college, golf club or independent hospitality business, my approach remains the same. I listen first. I understand your operation. I work alongside your team. Then together we deliver lasting improvements.
My Approach
Every hospitality business is different. That's why I don't arrive with pre-written reports or one-size-fits-all recommendations. I take the time to understand your operation, your people and your goals before suggesting any course of action.
I work alongside your team — not above them. I believe the best improvements come from collaboration, honest conversation and a shared commitment to doing things well. My aim is always to leave your business and your people in a stronger position than when I arrived.
Listen First
Every engagement begins with understanding your operation, your people and your specific challenges before any recommendations are made.
Practical Over Theoretical
I provide hands-on support that can be implemented immediately — not lengthy reports that sit on a shelf.
Work Alongside Your Team
I collaborate with your people rather than working around them, building confidence and capability from within.
Lasting Improvement
My goal is always to leave your business stronger, your team more confident and your standards measurably higher.
Qualifications & Memberships
Let's Start the Conversation.
If you'd like to discuss how I can support your business, I'd be delighted to hear from you. The first conversation is always free.