Hospitality Health Check
A comprehensive operational review of your hospitality business — identifying what's working, what isn't, and exactly what needs to change.
Is Your Business Performing at Its Best?
Most hospitality businesses are leaving money on the table. Whether it's inconsistent service standards, poor cellar management, a wine list that doesn't sell, a team that lacks confidence, or food safety practices that put the business at risk — the issues are often hiding in plain sight.
The Hospitality Health Check is a structured, expert review of your entire operation. I spend time in your business, observe your team in action, review your systems and processes, and give you a clear, honest picture of where you stand — and a practical roadmap for improvement.
It's not a tick-box audit. It's a genuine operational assessment from someone who has spent more than 25 years running hospitality businesses at the highest level.
What's Included
On-Site Operational Review
I visit your business and observe your operation first-hand — service delivery, team performance, kitchen and front of house standards, and the overall guest experience.
Food Safety & Compliance Assessment
A review of your food safety management systems, HACCP documentation, allergen controls and overall compliance posture — identifying any areas of risk before they become problems.
Beverage & Cellar Review
An assessment of your wine list, beverage range, cellar management practices, stock control and pricing — identifying opportunities to improve revenue and reduce waste.
Team & Training Assessment
An honest evaluation of your team's knowledge, confidence and service standards — identifying training needs and development opportunities at every level.
Financial & Commercial Review
A review of your key commercial metrics — GP margins, beverage costs, menu pricing and revenue opportunities — to identify where the business can perform better commercially.
Written Report & Action Plan
A clear, practical written report summarising findings across every area reviewed, with a prioritised action plan you can implement immediately.
How It Works
Initial Consultation
We start with a free 30-minute consultation to understand your business, your challenges and what you're hoping to achieve from the Health Check.
On-Site Visit
I visit your business for a full day, observing your operation, reviewing your systems and speaking with your team. The visit is designed to be as unobtrusive as possible.
Report & Debrief
Within five working days of the visit, you receive a comprehensive written report. We then meet to walk through the findings and discuss the recommended action plan.
Ongoing Support
Many clients choose to continue working with me to implement the recommendations. Ongoing consultancy, training and interim management support is available as required.
Who Is the Health Check For?
The Hospitality Health Check is suitable for any hospitality business that wants an honest, expert assessment of its operation. It's particularly valuable for businesses that are:
- Experiencing declining standards or inconsistent performance
- Preparing for an Environmental Health inspection
- Under new ownership or management
- Looking to improve commercial performance and margins
- Planning a refurbishment or repositioning
- Simply wanting an independent view of how they're performing
Book Your Free Consultation.
The Health Check starts with a free 30-minute consultation. There's no obligation — just an honest conversation about your business and whether I can help.